Frequently Asked Questions

Review some of the frequently discussed topics regarding our shipping policy, privacy policy and more.


Orders can be expected to be received within 4 to 7 business days. We use Canada Post Xpresspost™/FedEx®.

Hazardous Items:

Hazardous or toxic items such as paint, flares, fire extinguishers, epoxies, compressed gas and some maintenance products may not be economical or allowed to be shipped depending on regulations and destination. These items can be shipped as ground freight only and will not be included in the free shipping option. We will contact you if it is not feasible or cost effective to ship to you.

Truck Freight:

Oversized, overweight items such as dinghies will have to be shipped by truck and will be subject to applicable freight charges.

Free Shipping:

Free ground shipping is offered (Canada Post or FedEx®) within Canada on most orders of $99 or more (pre-tax). Some items (as well as non-stock, special orders) are exempt from free shipping due to weight/size such as, but not limited to, downriggers, line haulers, boats, motors, appliances, anchors, paint, and all hazardous items. We will inform you of any additional shipping charges prior to shipment. Remote areas are also exempt from this offer. If you live in a remote area, please contact us prior to ordering, so we can advise you of shipping charges prior to shipment.

International Orders:

All orders ship from our store located in Nanaimo, BC, Canada. The recipient is responsible for all duties, taxes, customs and applicable brokerage fees. Please contact your local customs office for an estimate of these fees before placing your order.

Returns & Exchanges

Return Policy

We stand behind everything we sell. If at any time you are not satisfied with your purchase at The Harbour Chandler, you can return it for a replacement or refund except as noted below.
We do carry several items that cannot be returned: items with expiration dates such as flares, fire extinguishers, charts, and annual publications; items registered to the purchaser such as boats, motors, EPIRBS, PLBs; customized items such as splicing, cut lengths of rope, wire or hose; special order items or clearance items.

Refund Methods

Returns made within 30 days of purchase with a receipt (or proof of purchase) will be refunded with the original payment type. If a refund is requested after 30 days of purchase with a receipt, your refund will be issued in the form of a store credit. If a return is requested without a receipt, there will be a 20% restocking fee and the refund will be issued in the form of a store credit. All returns must have the original packaging and the product must be in new and re-sellable condition.

Warranty Returns & Exchanges

If a product purchased at The Harbour Chandler has failed or is not working as specified within the manufacturer’s specified warranty period, the purchaser or user must provide proof of date of purchase in the form of a receipt. Once the purchase has been confirmed, the product has to be sent to our warranty depot to be tested. After the failure and date of purchase has been confirmed, we will issue a full refund for the amount purchased or an exchange with a new product.


If your purchase is over $200 we may require photo id before shipping the item.

Privacy Policy


We have always treated our customers’ details with the utmost privacy, and all information is respectfully guarded. We do not, and will not, pass information on to any other bodies, except with prior consent from the customer.

Privacy Statement

We are committed to protecting your privacy and to developing our website to give you the most powerful and secure online experience. You can navigate throughout most of our site without giving us any information about yourself. But sometimes, we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations.

Your Personal Information

We will only, in general, ask you to provide your information when you require one of our services or purchase goods. Personal information collected by us often is limited to name, address and phone number, but may include other information when needed to provide a service you requested. We do not give out any personal information collected by this website to any third party companies.

External Links

This website may provide links to various websites that we do not control. When you click on one of these links, you will be transferred out of our website and connected to the website of the organization or company that you selected. Even if an affiliation exists between our website and a third-party website, we exercise no control over linked sites. Each of these linked sites maintains its own independent privacy and data collection policies and procedures. If you visit a website that is linked to our site, you should consult that site’s privacy policy before providing any personal information. If you decide to visit any linked site, you do so at your own risk, and it is your responsibility to take all protective measures to guard against viruses, worms, Trojan horses and other items of a destructive nature.

Terms and Modifications to Privacy Statement

By using this website, you signify your agreement to the terms of our privacy policy. If you do not agree with these terms, please do not disclose any personal information through this site.

Terms and Conditions

Trading Terms

We accept payment by PayPal, Visa or MasterCard credit cards. Cheques may take up to 7 days to clear. Specifications, and prices, may vary from our advertised descriptions. The normal delivery ensures that you receive your goods within 4 to 7 business days (once orders have been processed). All new goods are sold with the appropriate manufacturers warranties. We honour all genuine warranty returns. Any agreed non-warranty returns would be subject to a returns charge. The customer is responsible for the cost and safe return of all returned goods. All goods remain our property until fully paid for.

Terms of Use

Use of this site constitutes your acceptance of these terms and conditions which take effect on the date which you first use the site. The authors reserve the right to change these terms and conditions at any time by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

All of the trademarks displayed in this website and those of its licensor are acknowledged to be copyright to their respective owners and appear in this site with their consent.

In accessing this website, you agree that you may only download the content for your own personal non-commercial use.

You agree not to adapt, alter or create a derivative work from any of the material contained in this site or use it for any other purpose other than for your personal non-commercial use.

All rights to the design, programming, visual layout, and “look and feel” of this site are owned by or copyright to the authors.

The contents of this site may not be copied, reproduced, republished, downloaded, posted or transmitted in any way except for your own personal non-commercial home use. Any other use requires the prior written permission of the authors.

It is accepted that any links to external websites contained within this website are not in any way endorsed, approved or certified by us, and we cannot be responsible for any of their content.

If any of these terms and conditions should be determined to be illegal, invalid or otherwise unenforceable by reasons of the laws of any state, province or country in which these terms and conditions are intended to be effective, then to the extent and within the jurisdiction which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

Reference to any specific commercial product, process or service by trade name, trademark, service mark, manufacturer, or in any other way does not constitute or imply endorsement or recommendation by us.

If these terms and conditions are not accepted in full, the use of this site must be terminated immediately.


We may terminate, change, suspend, or discontinue any aspect of this site, including the availability of any features of the site, at any time. We reserve the right to change product pricing, terms, specifications and warranties without notice. We also reserve the right to update or modify these terms of use at any time without prior notice, and your use following any such change means that you unconditionally agree to follow and be bound by these terms of use as changed.


While we will make every effort to fulfill all orders, we cannot guarantee the availability of any particular product displayed on this site. We reserve the right to discontinue the sale of any product or service, to remove any materials listed on this site and to change pricing, terms, specifications, and warranties at any time without notice. Product prices offered on this site may vary from other advertised prices due to varying conditions in different markets. The prices displayed on this site are in Canadian dollars, and such prices do not include shipping and handling or sales taxes, which will be added to your total invoice. You are responsible for paying any shipping and handling and local sales taxes that may apply to your order. Also, please note that some of the products displayed on this site, including any sale items, may or may not be available in our Harbour Chandler store or vice versa.

Correction of Errors

While our goal is to have a 100% error free site, we do not guarantee that any materials or other content is accurate or complete, including pricing information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order, before which you will be notified. We reserve the right to revoke any stated offer, to update content and materials on our site and to correct any errors at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is cancelled after your payment has been processed, we will issue a full refund to the original pay type.

Contacting Us

If you have any questions about this agreement or our website, please call us at 1-877-753-2425 (or 250-753-2425) or email us at hc.ship@shaw.ca.

Termination of Use

We may terminate your access, or suspend your access to all or part of this site, without notice, for any conduct that we, in our sole discretion, believes is a violation of the terms of use, is in violation of any applicable law, or is harmful to the interests of another user, customer, recipient, licensor, content, or service provider.


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The Harbour Chandler Ltd

52 Esplanade
Nanaimo BC V9R 4Y7


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